Today I will share about Verizon updates Revolution with Remote Diagnostics, turns HTC to LogMeIn. Both Verizon and HTC are experimenting with remote diagnostics and technical support. Big Red will offer the tool for owners of LG revolution first. The VS910ZV8 update provides a number of changes, but the most notable new feature is the integration of Verizon’s remote diagnostics.
Now, when a customer calls support technician can (or scripts successor, as the case may be) on the other side take control of the user’s device for debugging or demo software. And if you’re paranoid about handing over the keys to your phone, the tool collects only information that the battery temp, OS version and what programs are installed – your contacts and other personal data is secure from prying eyes.
HTC plans to offer similar opportunities to their phones, but by LogMeIn Rescue.Future mobile phones from the company comes with preinstalled App to HTC’s own technicians can diagnose problems and adjust settings. For more information on Revolution update look up the source link and check out the PR after the break for the low down on HTC’s initiative.
- TYPE: Smartphone
- OPERATING SYSTEM: Android
- CAMERA: Yes
- TALK TIME: 2G, 3G
- CARRIERS (US)Verizon / Alltel
- ANNOUNCED2011-01-06
Press Release:
LogMeIn named preferred supplier of mobile remote support software for HTC’s Android devices
Woburn, Massachusetts on March 20, 2012 – LogMeIn, Inc. (NASDAQ: logM) has entered into an agreement that HTC prefer mobile remote support software provider. HTC will employ LogMeIn Rescue LogMeIn’s flagship remote support and customer care offer-across its worldwide call centers, providing state-of-the-art remote support for HTC customers.
Future HTC devices running on the growing Android OS will include LogMeIn Rescue, giving HTC customer care and support staff the ability to remotely configure, diagnose and troubleshoot a technical issue where the customer has a data connection. The LogMeIn capacity will offer HTC customers with advanced over-the-air mobile support in an instant, almost anywhere in the world.
“HTC is committed to providing the best and most personalized customer experience in the mobile industry, from designing products to deliver superior customer service and support,” said Simon Harper, vice president of global customer experience at HTC. ”We believe LogMeIn technology, team and vision is a great match for HTC and for our customers and enable us to continue to create great experiences for our customers.”
HTC is already using a user-activated LogMeIn Rescue Applet on future HTC Android devices with the mobile operator’s consent. Pre-deployed applet allows customers to securely connect their devices to HTC customer care representatives during the active support calls. When connected, the HTC engineers to run remote diagnostics, pressure common devices and network configuration settings and remotely control the customer’s drive to solve problems.
“We believe that focusing on the overall customer experience helps define the most respected brands in mobile,” said Lee Weiner, LogMeIn vice president of Customer Care. ”For the market like HTC, the customer care initiatives provide important opportunities for differentiation in an increasingly crowded market. By working hand in hand with one of the world’s most respected manufacturers, we believe we have a great opportunity to create a new standard for mobile customer care. “
LogMeIn Rescue provides support and support staff the ability to remotely configure, diagnose and troubleshoot tablets (IOS, Android), smartphones (Android, iPhone, Symbian, Blackberry) and PC and Mac. A web-based offering combines Rescue remote device configuration, instant messaging and diagnostics capabilities, allowing the customer service team to address common problems on a device with a web or mobile connection, as if the device was in their hands.
About LogMeIn, Inc.
LogMeIn (NASDAQ: logM) provides important cloud-based services to individuals, companies and IT organizations for remote access, collaboration, customer relationship management and remote IT management. These services are used by more than 15 million people to quickly, easily and securely connect over 150 million Internet-enabled devices in the world – computers, smartphones, iPhone ® and Android ™ tablets and digital displays. LogMeIn is based in Woburn, Massachusetts, USA, with offices in Australia, Hungary, India, Japan, the Netherlands and the UK.
LogMeIn and join.me are trademarks of LogMeIn in the U.S. and other countries.iPhone and iPhone are trademarks of Apple Inc. Android is a trademark of Google, Inc. in the U.S. and other countries around the world.
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